Navigating the Elevator Landscape: Choose the Right Elevator Company for Your Needs

Many business owners don’t rank elevators as a top concern. But no matter how insignificant they may seem, elevators are one of the most crucial components of your building. These tiny spaces will be the second-most-used area other than the lobby. 

An elevator can impact everything from reliability to your customers’ impressions of your company. Choosing the right elevator company may seem like a challenge, but it doesn’t have to be.

In this article, we walk you through the process of choosing the best elevator company to meet your unique business needs.

What Are Your Unique Business Needs?

Elevators are not a one-size-fits-all system; they differ in size, complexity, technology, design, and even workload. What works for one business may not work for yours. Before you hire an elevator company, consider your unique business needs: 

  • Traffic and building capacity
  • Cost and value
  • Maintenance and repair policies
  • Aesthetics and design
  • Environmentally friendly
  • Safety and compliance standards

Before a company can build your perfect elevator system, however, you must decide what is most important for your workspace.

Research Some Companies that Fit Your Needs

Once you’re clear about your specific needs and wants, then begin to research elevator companies. After you conduct thorough research, seek recommendations, and evaluate multiple options, you’re ready to make an informed decision.

But where to start? First, you must understand how each factor above can impact your company.

Traffic Flow and Building Size

An industrial building requires an elevator to carry 3,000 to 6,000 pounds or more. An office building requires a maximum weight limit of 1,000 to 2,500 pounds. Hotels require a maximum somewhere between these two. 

You will need to determine your organization’s peak-use times and traffic patterns in order to determine the most suitable maximum weight limit. These will affect wait times, congestion, and delays for your visitors.

Cost and Value

Opting for the cheapest choice may seem like a great idea; you get a beautiful elevator, and the costs are well below your budget. However, as time passes, the low-quality parts and materials will require more maintenance for optimal efficiency. While you save money upfront, the budget-friendly option can cost more in the long run. 

Maintenance and Repair Costs

Like any mechanical system, elevators require regular maintenance and occasional repairs to function at peak performance. Preventive maintenance is always best, and regular inspections identify potential problems before they escalate into costly repairs. The last thing you want for your business is an elevator that is out of order.

But as with all mechanical things, emergencies can happen, and you don’t want your elevator to be shut down. In these instances, you want a reliable maintenance company with short response times and excellent customer service. Some companies offer tiered packages that include emergency response times, including nights and weekends, for a higher cost. Others offer low response times but within business hours.

As you decide which elevator company to choose, consider the following factors: 

  • Service offerings
  • Pricing tiers
  • Responsive customer service

Choose a company with transparent pricing, comprehensive service contracts, and responsive customer support. You’ll gain peace of mind that your elevators remain safe, reliable, and efficient for years. 

Aesthetics and Design

Elevators serve as architectural focal points and contribute to the overall aesthetic of your business space. Since every business has a unique style, the elevator should be no different. 

For instance, if your building is an 1800s Victorian, you’re not going to add a postmodern elevator that detracts from the design of the building. Or if you’re going for old-fashioned Hollywood glam, you wouldn’t choose a gothic aesthetic. 

Choose a company that offers options that can be tailored to your desires. Consider their commitment to innovation. Technological advancements in elevator systems can enhance efficiency, energy savings, and user experience. A forward-thinking company that invests in research and development is more likely to provide cutting-edge solutions.


Do you consider yourself an environmentally-conscious business? If so, you’ll want to include this in your consideration for elevator companies. 

Since elevators are large energy consumers, look into elevator companies that prioritize energy efficiency and sustainability. These should reduce operating costs and minimize your carbon footprint. Here are a few ways to ensure an environmentally friendly elevator system: 

An environmentally-conscious company will support your sustainability goals and contribute to a greener future. 

Safety and Compliance

Nearly everyone who enters your building will use your elevator, so safety should be a top priority. Modern elevators are equipped with an array of safety features, so choose an elevator company that adheres to all local, state, and federal safety regulations. The technicians who work on your project should have proper licensing, certifications, and ongoing training in safety protocols. 

Additional Factors to Consider When Choosing an Elevator Company

Thorough research of elevator companies is paramount. Once you’ve obtained a list of companies that can meet your needs, look at other factors such as company reviews, years of experience, and proven track records. Don’t hesitate to gather recommendations from industry peers and do explore company websites to learn more.


Longevity in the industry often indicates stability, experience, and the ability to withstand market fluctuations. A company with years of experience employs highly-qualified architects and technicians who can navigate complex design and installation challenges. 

Proven Track Record

Research your chosen company’s track record and reputation. Seek client testimonials on the business’s website and third-party websites such as Yelp, Angie’s List, the Better Business Bureau, etc. Positive testimonials and endorsements from satisfied clients provide valuable reassurance of the company’s reliability, professionalism, and customer satisfaction. 

Customer Service and Communication

Choose a company that prioritizes clear communication, from initial consultations to construction updates to post-installation support. A reliable elevator company will be accessible, responsive, and will address your concerns.

Premier Elevator Cabs has the experience to guide you through the entire process, from consultation and design to installation and maintenance. We offer a variety of services to meet your unique business needs while we ensure safety and quality. 

Premier Elevator Cabs is ready to help you take the next steps toward a modern, luxurious, customized elevator system. Contact us today.